Aestheticc Terms of Service
Version: October 2026.
Between Aestheticc Ltd (Company No. 16456029) ("we", "us") and the clinic named on the order or payment link ("you").
1. The service
We provide the Aestheticc platform: client records, diary and online booking, consent and forms, client messaging, payments, marketing tools and the related mobile apps, together with the setup and onboarding described on your order. We may improve or change features over time; we will not remove a core function you rely on without notice.
2. Subscription and payment
Your plan, price and any one-off setup fee are those shown on your order or payment link. The monthly price is fixed at the rate you signed up on for as long as your subscription runs continuously. Subscriptions are billed monthly in advance by card through Stripe. Card payments taken from your clients through the platform carry the processing rate shown in your account, and SMS is included up to the allowance on your plan. No VAT is charged, so quoted prices are the whole price.
3. Term and cancellation
The subscription runs month to month. You can cancel at any time from your account or by email and it ends at the close of the current billing month, with no further charge. We may suspend or end the service for non-payment after 14 days' written notice, or immediately for unlawful use.
4. Your data
You own your data and remain the data controller for your clients' information; we process it as your processor under the Data Processing Agreement, which forms part of these terms. Your clinic's records are stored in the UK (London). Our sub-processors and their locations are listed in our Data Processing Agreement. You can request a full export at any time, at no charge, during your subscription or after it ends. When your subscription ends we keep your data securely until you ask us in writing to delete it; we then delete it within 30 days, keeping only what the law requires us to hold.
5. Using the service
You are responsible for the accuracy of the information you enter, for having consent to message your clients, for your users' logins, and for clinical decisions, which the platform supports but does not make. You agree not to resell the service, attempt to access other clinics' data, or use it for anything unlawful.
6. Availability and support
Our support commitments, response targets and availability target are set out in the Service and Support Commitment document, which forms part of these terms.
7. Liability
Neither party excludes liability for death, personal injury caused by negligence, fraud, or anything else that cannot be excluded by law. Subject to that, our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period, and neither party is liable for indirect or consequential loss. Nothing in these terms limits our obligations under the Data Processing Agreement.
8. General
These terms, the order, the Data Processing Agreement and the Service and Support Commitment are the whole agreement between us. We may update these terms with 30 days' notice; if a change materially reduces the service you may cancel before it takes effect. English law applies and the courts of England and Wales have jurisdiction.
For further information contact support@aestheti.cc.