Terms of Service

By accessing or using Aestheticc ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you do not have permission to access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to:

• Aesthetic clinic owners and operators
• Medical practitioners and staff
• Administrators and support personnel
• Any authorized users of clinic accounts

Aestheticc is a comprehensive practice management platform designed specifically for aesthetic clinics in the United Kingdom. Our Service includes:

• Appointment Management: Online booking, scheduling, and calendar management
• Client Management: Secure storage of client records and treatment history
• Digital Forms: Electronic consent forms and medical history documentation
• Marketing Tools: AI-powered content generation and social media management
• Business Analytics: Performance tracking and reporting features
• Communication Tools: SMS reminders and client messaging

3.1 Business Requirements

To use Aestheticc, you must:

• Operate a legitimate aesthetic clinic or medical practice
• Be registered with relevant UK regulatory bodies (e.g., CQC where applicable)
• Have appropriate insurance and licenses for aesthetic treatments
• Be at least 18 years of age

3.2 Practitioner Requirements

Medical practitioners using the Service must:

• Hold valid UK medical qualifications and registrations
• Maintain appropriate professional indemnity insurance
• Comply with all relevant professional standards and guidelines

3.3 Accurate Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

4.1 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Ensuring all users have appropriate authorization

4.2 Account Restrictions

You may not:

• Share login credentials with unauthorized parties
• Use another clinic's account without permission
• Create multiple accounts for the same clinic without authorization
• Transfer or sell your account to another party

4.3 Staff Accounts

As the primary account holder, you are responsible for managing staff access and ensuring all users comply with these Terms and applicable laws.

You agree not to use the Service to:

• Violate any laws, regulations, or professional standards
• Store or transmit unlawful, defamatory, or harmful content
• Infringe upon intellectual property rights
• Attempt to gain unauthorized access to any systems
• Interfere with or disrupt the Service or servers
• Use automated systems or software to extract data
• Transmit viruses, malware, or harmful code
• Engage in any activity that could damage our reputation
• Misrepresent your identity or affiliation
• Use the Service for any illegal medical practices

6.1 Subscription Fees

• All fees are quoted in British Pounds Sterling (GBP)
• Subscription fees are billed monthly or annually in advance
• Prices are subject to change with 30 days notice
• All fees are exclusive of VAT where applicable

6.2 Payment Methods

We accept:

• Credit and debit cards (Visa, Mastercard, American Express)
• Direct debit (for UK bank accounts)
• Bank transfers (for annual plans)

6.3 Failed Payments

If payment fails, we will retry the charge up to 3 times over 7 days. Continued payment failure may result in account suspension until payment is received.

6.4 Refund Policy

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Pro-rata refund within first 30 days
• Setup fees and training: Non-refundable

7.1 Customer Cancellation

You may cancel your subscription at any time by:

• Using the cancellation option in your account settings
• Contacting our support team
• Providing 30 days written notice for annual plans

7.2 Effect of Cancellation

• Access continues until the end of the current billing period
• No refunds for unused time on monthly plans
• Data export available for 30 days post-cancellation
• After 30 days, all data will be permanently deleted

7.3 Our Right to Terminate

We may terminate or suspend your account immediately if:

• You breach these Terms
• You fail to pay fees when due
• We suspect fraudulent or illegal activity
• Required by law or regulatory order

8.1 Our Property

The Service and its original content, features, and functionality are owned by Aestheticc Ltd and are protected by international copyright, trademark, and other intellectual property laws.

8.2 Your Content

You retain all rights to content you upload to the Service. By uploading content, you grant us a license to:

• Store, process, and display your content within the Service
• Make backups to prevent data loss
• Provide the Service to you and your authorized users

8.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without any obligation to compensate you.

8.4 AI-Generated Content

Content generated using our AI tools is provided for your use within the Service. You are responsible for reviewing and approving all AI-generated content before use.

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

9.1 GDPR Compliance

We are committed to GDPR compliance and act as a data processor for client data you store in the Service.

9.2 Data Security

• We implement industry-standard security measures
• Data is encrypted in transit and at rest
• Regular security audits and updates
• Compliance with UK data protection laws

10.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AESTHETICC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits or revenue
• Loss of data or business information
• Business interruption
• Personal injury related to Service use
• Medical malpractice claims

10.3 Maximum Liability

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the event giving rise to liability.

You agree to defend, indemnify, and hold harmless Aestheticc, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Medical treatments provided by your clinic
• Content you post or transmit through the Service
• Your violation of any applicable laws or regulations

12.1 Termination by You

You may terminate your account at any time through the account settings or by contacting support.

12.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, for:

• Breach of Terms
• Non-payment
• Illegal activities
• Providing false information
• Extended period of inactivity

12.3 Effect of Termination

Upon termination:

• Your right to use the Service ceases immediately
• You remain liable for any outstanding fees
• We may delete your data after the retention period
• Provisions that should survive termination will remain in effect

13.1 Applicable Law

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.3 Dispute Resolution

Before initiating legal proceedings, you agree to attempt to resolve disputes through good faith negotiation. We encourage contacting our support team to resolve issues amicably.

14.1 Entire Agreement

These Terms constitute the entire agreement between you and Aestheticc regarding the Service.

14.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or Service notification at least 30 days before they take effect.

14.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect.

14.4 Waiver

Our failure to enforce any right or provision shall not be considered a waiver of those rights.

14.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights under these Terms without restriction.