Waitlist
The waitlist helps you fill last-minute cancellations by tracking clients who want specific time slots.
How It Works
- Client wants a time slot that's already booked
- Add them to the waitlist for that slot
- If the appointment cancels, contact waitlist clients
- First responder gets the slot
Adding to Waitlist
When booking:
- Create appointment as normal
- Set Status to 'Waitlist' instead of 'Scheduled'
- Save
The client is now on the waitlist for that time slot.
Viewing the Waitlist
Navigate to: Appointments → Waitlist
You'll see:
- All clients on waitlist
- Requested date/time
- Date they joined (priority order)
- Contact info
When an Appointment Cancels
- Cancel the appointment
- Check waitlist for that time slot
- Contact first client on list (call or SMS)
- If they accept, book them in
- If they decline, contact next client
Tip: Contact waitlist within 30-60 minutes of cancellation for best results.
Prioritisation
Waitlist is first-come-first-served by default. The client who joined earliest gets first offer.
Removing from Waitlist
If a client no longer needs the slot:
- Find their waitlist entry
- Click 'Remove from Waitlist'
- Confirm
FAQ
Do waitlist appointments block calendar slots? No. Waitlist entries are "hopeful" bookings — only confirmed appointments block slots.
How long should someone stay on waitlist? Leave them indefinitely unless they ask to be removed.
Need help? support@aestheti.cc
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