Voice Receptionist
The Voice Receptionist answers your clinic phone, holds a natural conversation with the caller, checks your live calendar, and books real appointments — all without any staff involvement. It runs 24/7 and hands off to a human instantly when needed.
How It Works
When a client calls your Twilio number, the AI receptionist answers using low-latency streaming speech (Twilio ConversationRelay). It understands natural language — not commands or menu choices — so callers can speak normally.
During the call it can:
- Answer questions about your clinic and treatments
- Check your real-time calendar availability
- Book, confirm, or take a message for an appointment
- Transfer to a human at any point (caller presses 0, or the AI initiates it)
If the voice receptionist is off or a call fails, the caller automatically receives an SMS with your booking link instead.
Setup
Navigate to: Settings → Voice Receptionist
You'll need a Twilio account with a UK phone number. Point that number's Voice webhook at your Aestheticc workspace URL — the settings page shows the exact webhook URL to paste into Twilio.
Key settings:
| Setting | What It Controls | |---------|-----------------| | Enabled | Turn the AI receptionist on or off | | Twilio voice number | The phone number clients call | | Voice | Google Wavenet voice selection (default: en-GB-Wavenet-B) | | Voice speed | Playback rate (0.5–2.0, default 1.0) | | Greeting | Custom opening message for your clinic | | Business hours | Enforce your opening times; calls outside hours get your after-hours message | | After-hours message | What callers hear when you're closed | | Max advance booking | How many days ahead callers can book (default: 30) | | Human transfer | Enable/disable transfer; set the number to transfer to |
Transfer to Human
Two transfer modes:
- Caller-initiated: Caller presses 0 at any point to reach a human
- AI-initiated: After 3 low-confidence utterances (misunderstandings), the AI offers to transfer automatically
The transfer phone number is configured separately from your main clinic number, so you can route to a mobile or different line.
Call Analytics
The dashboard header shows live stats for your receptionist:
- Total calls — all-time call count
- Calls this week — volume since Monday
- Bookings this week — calls that ended with a completed booking
- Booking rate — bookings as a percentage of calls this week
- Avg duration — average call length across all completed calls
- Revenue — £ value of appointments booked via voice (week / month / all-time)
Competitor Landscape
No other UK clinic software has shipped this. Fresha announced an AI receptionist for 2026 but has not shipped it. Phorest has a text-based chatbot, not voice. Most others have nothing. This is a genuine differentiator.
Related Guides
Need help? support@aestheti.cc
Related Articles
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Record voice notes between clients and get automatic transcriptions — no typing required.
Analytics & Reports
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Appointment Scheduling
How to book appointments for your clinic
Need More Help?
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