Refunds

Full and partial refunds can be issued on any Stripe payment from the client's payment record. Only business owners and admins can issue refunds.

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What Can Be Refunded

• Stripe card payments (online checkout, payment links, deposits)
• Tap to Pay / card reader payments

Manual payments (cash, bank transfer) cannot be refunded through Aestheticc — record adjustments for those manually.

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Full vs Partial Refunds

Both are supported. For a partial refund, enter the amount to refund. The remaining balance stays on the original payment record with a status of partially refunded.

If you issue multiple partial refunds on the same payment, the system tracks cumulative refund amounts and prevents over-refunding.

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Processing Time

Refunds are initiated immediately but take 5–10 business days to appear on the client's statement, depending on their bank.

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How It Works Internally

Refunds behave slightly differently depending on how the original payment was taken:

• Online checkout / payment links — destination charge refund. The transfer to your connected account is reversed and the platform fee is returned.
• Tap to Pay / card reader — direct charge refund on your connected account.

Advisory locking prevents race conditions: if two refund requests arrive simultaneously for the same payment, only one proceeds — the second is blocked until the first completes.

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Appointment Sync

When a refund is issued on a payment linked to an appointment, the appointment's payment status updates automatically to reflect the new balance.

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Related Guides

• Stripe Setup
• Payment Links
• Manual Payments

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Need help? support@aestheti.cc