Client Portal
The Client Portal is a branded page where your clients can manage their own appointments, view outstanding balances, and access packages and vouchers — without calling or messaging you.
Each client gets a unique, secure link. No app download required — it works in any browser on phone or desktop.
What Clients Can Do
| Feature | Description | |---------|-------------| | View upcoming appointments | See date, time, treatment, and practitioner | | Book new appointments | One-tap booking with their details pre-filled | | Cancel appointments | Cancel upcoming bookings with a confirmation step | | Check balance | See any outstanding payments | | View packages | Check remaining sessions on purchased packages | | View vouchers | See gift voucher balances and expiry dates | | Contact the clinic | Phone, email, and address shown on the dashboard |
How Clients Log In
Clients access the portal via a magic link — a one-time secure link sent by SMS or email. No password needed.
- Client visits your portal URL (e.g.,
portal.aestheti.cc/your-clinic) - They enter their email or phone number
- A magic link is sent to them
- They tap the link and they're in
Magic links expire after a set time. If a link has expired or already been used, the client sees a friendly error page with a "Request a New Link" button.
Enabling the Portal
Navigate to: Settings → Portal Settings
From here you can:
- Turn the portal on or off for your business
- Set your portal URL slug (the part after
portal.aestheti.cc/) - Choose your brand colour — the portal uses your clinic's primary colour for nav highlights and buttons
- Preview the portal — team members can preview exactly what clients see with one click (no magic link needed)
Portal Dashboard
When a client logs in, they see a personalised dashboard with:
- Next appointment card — their upcoming booking highlighted at the top
- Quick links — tiles for Appointments, Payments, Packages, and Vouchers with live badge counts
- Upcoming appointments list — all future bookings with date, time, and treatment
- Clinic contact details — your phone number, email, and address
The dashboard uses your brand colour and warm neutral tones for a clean, professional look.
Portal Preview for Team Members
You can preview the portal without sending yourself a magic link:
- Go to Settings → Portal Settings
- Click Preview Portal
- A 1-hour preview session opens in a new tab
A banner at the top confirms you're in preview mode. This is useful for checking how your portal looks before sharing it with clients.
Analytics
Portal activity is tracked automatically:
- Page views
- "Book Now" clicks
- Appointment cancellations
- Login requests
- Error page views
These events appear in your PostHog analytics if connected.
Related Guides
Need help? support@aestheti.cc
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Reports Dashboard
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